Terms & Conditions
Groot Phesantekraal Estate online store
Legal drinking age
No wine products will be sold to anyone under the age of 18 (eighteen) years. Should you purchase any wines products through the Website, the person receiving delivery of such wine products may be required to show identification proving that he or she is of the applicable legal age.
The online wine sales service offered by this Website is currently only available to buyers in the Republic of South Africa.
All the wine products displayed on the Website are subject to availability.
All prices quoted on the Website are in South African Rand (ZAR) and include Value-Added Tax. Prices quoted are per bottle or per case, as indicated.
Credit Card Security and Privacy
The private information required for executing the order placed through the Website, namely your personal information, credit card details, delivery address and contact number(s) will be kept in the strictest confidence and not sold or made known to third parties except insofar as is required for executing an order or permitted by law. Credit card transactions will be acquired for Groot Phesantekraal Estate by Payfast (Pty) Ltd (“Payfast”). Payfast uses the strictest encryption; go to www.PayFast.co.za to view their security certificate and security policy.
On receipt of payment, delivery will be made to the address on your application form. Delivery usually takes place 5-10 working days from receipt of funds. All deliveries made will be by road freight directly to your nominated address. All goods must be signed for on delivery. If no one is available at the nominated address when delivery is attempted, the wine products will be retained by the courier, in which case notification of the attempted delivery will be given. Should the wine products ordered be returned to Groot Phesantekraal Estate, any further delivery attempts will also be at your cost.
Return and Refunds policy
The provision of goods and services by Groot Phesantekraal Estate is subject to availability. In cases of unavailability, Groot Phesantekraal Estate will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3.5 % administration fee.
Groot Phesantekraal Estate shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
Customer details separate from card details
Customer details will be stored by Groot Phesantekraal Estate separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayGate refer to www.payfast.co.za.